Refund policy
Returns & Refunds
Every GOODS piece is made to order. We print and finish each item after you order it, just for you. Because of that, we do not accept returns or exchanges for size, fit, color preference or change of mind. Please check the size guide on each product page before you order.
Damaged, defective or wrong items
If your order arrives damaged, defective, misprinted, or is not the item, color or size you ordered, we will make it right at no cost to you: a free replacement or a full refund, your choice.
- Window: contact us within 30 days of delivery. The window starts when your order is delivered, not when you place it.
- How to start: email sales@merchbygoods.com with your order number and a clear photo of the issue (and of the size label if the size is wrong).
- No need to send it back. We do not require you to return the item.
- Timeline: we reply within 2 business days. Approved refunds go back to your original payment method within 5 to 10 business days. Replacements are produced and shipped on the same timeline as a new order (see our shipping policy).
Lost packages
If tracking shows no movement for 30 days, or your order has not arrived within 45 days of purchase, email us and we will send a replacement or issue a refund.
Cancellations
Orders enter production quickly. If you need to cancel, email us within 1 hour of ordering and we will cancel and refund in full if production has not started.
Wrong address
Please double check your shipping address at checkout. We cannot replace orders delivered to an incorrect address entered at checkout.
Questions: sales@merchbygoods.com